FAQ

Yes, we accept customers from any place in the world without exception.

We place great emphasis on the safety of our members, and you don't need to worry about account security. Each account has individual protection against hacking and password guessing: after 3 wrong login attempts your account will be locked.

Unlocking is possible only through your email address. We recommend using "Security Settings" as additional protection for your account.

Click the "Password Recovery" link, type your username or email, and you'll receive your account information by email.

At first please use the "Password Recovery" option, and then log in to your account and change your password immediately.
If this won't be enough, please contact us via " Client Helpdesk " or by " Email Form " and provide your account details in full with your secret question and answer.

Please contact us only from the email address you have used for registration.
Click the link, type your username or email, and you'll receive your account information by email.

Most email providers receive emails from Lumtrade.com in their primary inbox. In rare cases, this email may be sent to the spam folder. After signing up, check your spam folder if you haven't received your confirmation email.