Account Managment

Experience Lumptrade account management

Upgraded support for advanced traders

Our mission at Lumptrade is to provide an exceptional cryptocurrency exchange experience for all of our clients.

In service of that, our always-on live chat and extensive Help Center resolve issues efficiently around the clock.

For advanced traders, we offer an exclusive additional layer of near real-time, hyper-personalized support through our Lumptrade Account Management program..

"By far, Lumptrade has the best engagement among the other exchanges we trade on.”

Next level trading deserves next level service

Clients who consistently trade on our platform will be assigned their own personal account representative.

As your main point of contact at Lumptrade, your account manager personally handles your questions and requests, ensuring you can focus on trading, not dealing with headaches.

All lines are open

As a global exchange with a diverse array of clients, we understand that each of our clients has unique needs and preferences.

To ensure you get the most out of Lumptrade we make it as easy as possible for you to reach your account representative. We're available via any communication channel you choose, including:

  • Email
  • Phone
  • Prioritized Support Ticketing
  • Text and Messaging Apps of Your Choice

Of course, you choose the level of interaction with your account rep, and we’ll always respect your needs for privacy and autonomy.

if you would like to inquire further about our Account Management services, please contact our team at talk2us@lumptrade.com